Client Services
Need help?
We’re here for you - send us a message on contact or drop us an email: inhouse@absolutive.net
Customer Service Policy
At absolutive, we are dedicated to providing excellent customer service to all our clients. We strive to ensure that every interaction with our customers is positive and that their needs are met promptly and efficiently. Our customer service team is here to assist you with any inquiries, issues, or feedback you may have.
Contact Information
You can reach our customer service team through the following channels:
- Email: inhouse@absolutive.net
- Contact Form: Contact
Our customer service team is available during our business hours and will respond to your inquiries as soon as possible.
Services Offered
Our customer service team is here to assist you with a variety of services, including but not limited to:
- Product information and assistance - Order inquiries and tracking
- Resolving any issues or complaints - Providing feedback or suggestions - Technical support
Customer Feedback
We value your feedback and use it to improve our services. If you have any comments, suggestions, or concerns about your experience with our customer service team, please let us know. Your feedback is important to us and helps us to continuously enhance our customer service practices.
Privacy and Security
We take the privacy and security of your information seriously. Any personal information shared with our customer service team will be handled in accordance with our Privacy Policy. We ensure that your data is kept secure and confidential at all times.
Commitment to Excellence
At absolutive, we are committed to providing exceptional customer service and ensuring that every interaction with our clients is positive. If you have any questions or require assistance, our customer service team is here to help.
Exchange and Refund Policy
At absolutive, we want to ensure that you are completely satisfied with the size of your purchase. If for any reason you are not satisfied with the size of your order, we offer a refund or exchange within 14 days of the purchase date. Please read our policy carefully to understand the terms and conditions.
Exchanges
- We offer exchanges for items of the same value within 14 days of the purchase date.
- To be eligible for an exchange, the item must be unused and in the same condition that you received it.
- Exchanged items will be shipped once the original item is returned and inspected.
- Shipping costs for the exchange are the responsibility of absolutive.
How to Request an Exchange
To request an exchange, please follow these steps:
1. Contact our customer service team at contact to initiate the process.
2. Provide the order number and information from the confirmation email for the item you would like to exchange.
3. Our team will guide you through the next steps and provide instructions on how to exchange the item.
Exceptions
- Customized or personalized items are not eligible for refunds or exchanges unless there is a defect or error on our side.
Refunds
We will notify you once we have received the item, and let you know if the refund was approved or not.
If approved, you will be instantly refunded on your original payment method. Please note that it can take some time for your bank to process the refund.
Payment Method
Contact Us
If you have any questions about our Exchange and Refund Policy or need assistance with a return or exchange, please contact our customer service team at contact. We are here to help and ensure that you have a positive experience with absolutive.