Exchanges & Refunds
At absolutive, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a refund or exchange within 14 days of the purchase date.
Exchanges
Not Happy With Your Size?
Before you start an exchange, make sure you have read our exchange policy.
Exchange Policy
- We offer exchanges for items of the same value within 14 days of the purchase date.
- To be eligible for an exchange, the item must be unused and in the same condition that you received it.
- Exchanged items will be shipped once the original item is returned and inspected.
- Shipping costs for the exchange are the responsibility of Absolutive.
How to Request an Exchange
To request an exchange, please follow these steps:
- Contact our customer service team at WhatsApp to initiate the process.
- Provide the order number and information from the confirmation email for the item you would like to exchange.
- Our team will guide you through the next steps and provide instructions on how to exchange the item.
Refunds
Not as Expected?
Before you start a refund, make sure you have read our refund policy.
Refund Policy
- We offer refunds for your order within 14 days of the purchase date.
- To be eligible for a refund, the item must be unused and in the same condition that you received it.
- We will notify you once we have received the item, and let you know if the refund was approved or not.
- If approved, you will be instantly refunded on your original payment method.
- Shipping costs of the return items are the responsibility of Absolutive.
Note: It can take some time for your bank to process the refund.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer service team at WhatsApp to initiate the process.
- Provide the order number and information from the confirmation email of your order.
- Our team will guide you through the next steps and provide instructions on how to refund your purchase.
